Why We’re Preoccupied with Steve Jobs–CORRECTED
Steve Jobs’ death last Wednesday has spurred an astonishing outpouring of emotion. Beyond the countless makeshift memorials to him, a coming authorized biography of Jobs now sits atop Amazon’s best-seller list. More than 8,500 tributes to the Apple co-founder have been published by major media companies alone. Even the unsurprising details of Jobs’ death certificate became headline news when released to the public earlier this week.
Yet the question of why we’re so preoccupied with Jobs’ passing is as complicated as was Jobs himself.
Certainly, timing is a factor. At 56, Jobs died at the height of his powers, with his company now among the most valuable in the world.
“Like Marilyn Monroe or Kurt Cobain, we’ll never see the Jobs who slowly succumbs to age, competition or obsolescence,” observes David Evans, a PhD and the founder of Psychster, a Seattle-based research firm that specializes in the psychology of social media. “We won’t see what we never want to see: the fall from grace.”
Evans says that another consideration is “social identity,” a process wherein people grow to identify themselves increasingly with a brand as it becomes more elevated. “It [goes] beyond brand loyalty,” he says. “For millions of people, what happens to Apple happens to them.”
Evans’s theory gets some support from some of the world’s top grief experts, who suggest that people have been projecting their own values on to Jobs. “[Grief] is yearning and longing for something loved and cherished and valued, something that enhances your sense of security and well-being, something that defines you,” says Holly Prigerson, director of the Center for Psycho-Oncology and Palliative Care Research at the Dana-Farber Cancer Institute in Boston.
“Steve Jobs, although not known personally to most of those who are mourning him, was all those things,” she says. “He enabled people to be social and connect to others and there is an irony and sorrow in that he is now permanently disconnected from us.”
“Almost everyone has a relative who has cancer and is caught up in the same stricken picture,” adds Mardi Horowitz, a psychiatrist at the University of California Medical School at San Francisco and another leader in the field of mourning research. “So they look to someone who’s gone through it to the end to see, was [the fight] bearable? Could Jobs face it and do all his work all the way to the end?”
While Horowitz admires that Jobs did “quite admirably,” in fact, he isn’t blind to the “modern myth” of Jobs. “I think the phenomenon [around Jobs’ death] is also due to a fictional enlargement, of Jobs as modern heroic figure. He was, of course, very good at telling a story that came across as very authentic, but it was a story.”
And at least one academic thinks it’s time to begin separating fact from fiction.
Fred Turner teaches in the communication department at Stanford University and several years ago authored From Counterculture to Cyberculture, a book that explores how countercultural ideals get appropriated by corporations. He doesn’t exactly share Prigerson’s widely shared interpretation of Jobs as someone who dreamed up “a future that he would want and [realized] his dream for the rest of us beneficiaries.”
Turner acknowledges Jobs was an “enormously effective entrepreneur.” But he says it’s just as important to “keep an eye on what else Jobs represents: the dream of the individually empowered countercultural revolutionary making good.”
It’s makes for a nice narrative, suggests Turner, but the reality is that in “making good,” Jobs was “making things that aren’t countercultural at all, unless you think that building new consumer devices and iterating on them rapidly is an act of rebellion.”
Indeed, says Turner, what many choose to ignore is that Jobs was a “ruthless capitalist” in the same vein as industrialists John D. Rockefeller and Andrew Carnegie — and Jobs did a lot less for his contemporaries.
“During his lifetime, Rockefeller gave us national parks. Carnegie gave us Carnegie Mellon.” In contrast, says Turner, Jobs, worth an estimated $6.5 billion, declined to discuss philanthropy, didn’t try solving any global health issues, never championed any particular cause, and abstained from participating in the “Giving Pledge” campaign of Bill Gates and Warren Buffet that asks billionaires to give away much of their wealth.
“Maybe people believe that making information technology is so important that other [efforts to benefit society] don’t matter,” adds Turner. “Maybe they think that building iPhones and Macs were themselves acts of public good.”
If they do, says Turner, they’re wrong.
*An earlier version of this piece misspelled Kurt Cobain’s name.*
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Dale said on October 13, 2011
Terrific article and lots of good points made in it but one slight quibble: Kurt Cobain spelled his last name with a “c” and not a “k.” See also The New York Times or 900 zillion other articles: http://bit.ly/qgtKPl
Indeed, the most important advice anyone can give to reporters is: “Just be sure to spell my name right.”
Connie said on October 13, 2011
true. thanks, dale. fixed.
Jon R. said on October 13, 2011
Fred Turner’s opinion at the end is typically myopic and judgemental coming from an academic who has likely never created prosperity. Steve Jobs owes nothing to anyone. The tens of thousands of jobs he created directly for Apple employees and indirectly for suppliers, other vendors and others, in addition to the vast wealth created for shareholders, are a greater boon for humanity than most of the self-promotional philanthropic grandstanding done by the likes of Warren Buffett, Bono, or any other self-important celebrity who loves to lecture others on proper behavior. General prosperity, which can only be maximized by the efficient allocation of capital, is the greatest philanthropy of all.
Rob F. said on October 13, 2011
Regarding the philanthopic aspect of the article, very few people know how Jobs manages his charitable activity, because it is done anonymously and managed by a third party. Like most things Jobs, the only fanfare he promoted was for his company and it’s products. I also agree with Jon R’s comments – how can building an extremelly large company that employess many, as well as connecting millions of people with personal technology not be considered a great social activity?
John Dingler, artist said on October 13, 2011
Likely Gates thinking on philanthropy from the Gates Foundation: “To all you computer grant seekers, either you take Windows PCs or you get no computers from me.”
Connie said on October 13, 2011
rob, you’re right, we don’t know what jobs did or didn’t give in terms of charitable activity, but we do know he didn’t use his position to bring attention to a cause, and he might have.
and jon, i’m not defending fred, but i think you’re missing his point. i think he appreciates all that steve jobs did for his family and employees and shareholders. i think he’s wondering millions of people outside that sphere are grieving over him as if he were a saint.
Cyril Demaria said on October 13, 2011
Seen from Europe, these emotional expressions are a bit puzzling. Let’s go back to a few elements of perspective:
1. Steve Jobs was apparently a quasi-dictator, and not necessarily a model of management. The fact that Apple went down a first time when he had to leave and is expected to go down again after is death raises some questions about his qualities of manager. NeXT was a failure. Pixar was a success, but was it only Jobs who raised it to its status? Probably not.
2. Just like a few other public personalities (think Michael Jackson), contested human beings pass away and almost become saints. It would be good to keep some measure: what did Jobs really create in our world? He reused existing inventions and innovations for his own profit. He was a control freak which limited innovation spill-overs and the anti-thesis of open innovation. Is this really something we should praise? He was a good marketer, attentive to details and had a sense to identify certain trends. That’s probably closer to reality.
3. So why all this pathos regarding his passing? Maybe because Americans suddenly realize that the emblems of the rising 1970s, when VC was a cottage industry and innovation was possible because not only of ideas and capital, but also because clients were willing to take risks and trust Gates, Ellison or Jobs to deliver. These spoiled kids-entrepreneurs greatly benefited from an emerging and rich ecosystem, but did they nurture it back? Not really.
This is why the VC business model of the Silicon Valley is “broken”: instead of projecting the image of technology, openness and ciollective success, they symobilize a “get rich quick and don’t bother about the rest”. It’s not philanthropic self-serving reputational initiatives which will change that: they impoverished an ecosystem and the damage is not compensated in any way.
4. Jobs is gone before the real challenge will strike Apple: commoditization of its marketing innovation. The next industrial revolution, after the networks, is certainly not marketing fads such as Facebook, Zynga or Apple. It is, as usual, related customer empowerment: it was affordable electronic transmissions and communications for all in the Western world. It will be 3D printing, and hence the challenge to designers and marketers when everyone will be able to print a copy at home of an iWhatever for the hardware, and have inside an open source OS and free applications.
Apple is the contrary of customer empowerment: it is based on simplification, constraints and infantilization of customers. The passing of Jobs is sad as any human passing. However, hopefully the new Apple leadership will understand that to face successfully the upcoming challenges of personal production (ie the transition from the standardized gizmos to truly personal appliances) it has to embrace partnerships, open systems and customer input.
Not everyone accepts the frustration created by a corporate dictator. The figures of Android adoption (versus iOS) are just showing that: at the end of the day, we prefer freedom to Apple serfdom.
Jonathan Marino said on October 13, 2011
It’s tough to stomach negative talk about Steve Jobs, who was loved perhaps as no corporate executive has or will ever be loved—the lone comparison, perhaps, being Warren Buffett. Apple customers, hell, “fans,†have been using the product since their childhood, if they’re in their 30s and 40s, and, for others, basically throughout their entire lives. Apple products are to Web surfers practically what American cars and trucks were to the auto industry’s US client base in the 1950s—most of their users right now would not even fathom using anything different. So when someone calls Steve Jobs a micro-manager, an ill-tempered tyrant, or, perhaps in this case, a lousy philanthropist, Apple’s legions will take note and bristle.
Maybe it’s too early. Maybe no one ever wants to hear anything bad about Steve Jobs. And, maybe, one of the most secretive corporate executives (if not the most secretive) just wanted his charity to reflect the simplicity and lack of grandeur which was characteristic of both him, and Apple, throughout his life. If that is in fact the case, no one has the right to judge the man who didn’t feel like standing through a ceremony and cutting a ribbon or forking over a jumbo check for a children’s hospital because he felt like going in to the office and kicking ass at innovating everything with the fleeting time he clearly knew he had.
John G said on October 13, 2011
From the outside, Steve Jobs seemed to dedicate his life to Apple and created products that have literally changed our lives. The praise he’s received has largely been for his creativity and vision.
It seems both petty and misguided to question how much money he’s donated or how much time he’s dedicated to philanthropy, especially considering he’s spent the last 7 years fighting a terminal case of cancer.
Georges van Hoegaerden said on October 14, 2011
@Cyril
Steve Jobs was instrumental in making technology appeal to a greenfield of adoption rather than to technocrats. A focus where Google completely fails. Google is too much of a technology company selling to technocrats, and i predict Apple (if it does not trip up because of the absence of Steve) will leave Android completely in the dust when greenfield adoption starts to grow for real. In the early days of innovation to many it looks like Apple and Google compete, but they each target completely different users.
We should truly admire Steve Jobs, as he made technology applicable to those with no interest in the workings of technology. The rest of Silicon Valley (and Seattle) is still pointing in the other direction. Having said that, Apple is the King in the land of the blind (I wrote a blog about that too), and a company willing and able to make a change on macro-economics can give Apple a run for its money. My blog, as you can see from the other articles I’ve written can hardly be called blind faith in Apple. But Steve Jobs led the way in transforming the adoption of technology on a global scale and I take my hat off for him.
Open is the most empty statement you can make in the technology business. OS X is open because it is in fact Unix (Berkeley) and embraces the development of tools on that platform. iOS is open because it has the largest installed base of third party apps running on it. So, the point is that all systems today are open, it just depends where.
Let’s use a simple car analogy. I would rather have a single vendor build me a car that provides the “ultimate driving experience” and drive it off the lot that day, where they have done all the integration work, than purchase a chassis where I have to figure out which wheels, windshield wipers and exhaust I want with it and leave it up to the buyer to integrate a driving experience.
Google’s technology focus is flawed by that principle, it will never be able to sell to a large greenfield if it does not stitch together an ultimate computing experience. So, ditch “open” if you want to appeal to a global adoption greenfield that is still at about 97%.
Europe can hardly be called a reference point of innovation by any means (I was born and lived there for 30 years). So, perhaps your understanding of innovation is skewed by the lack of Europe’s role in innovation. That failure is not because of the lack of entrepreneurs, but the lack of appropriate risk deployed by innovation arbitrage in Europe, that is even worse than the current state of subprime VC in the U.S. Neither one deserves a reward today.
I am a realist, not an optimist and certainly not a pessimist (otherwise why would I bother doing what I do). I believe we as a society are responsible for the behavior of the people that take our financial system, that is responsible for innovation arbitrage, for a ride. So we better stop pointing fingers and start implementing the free-market principles that our forefathers instilled upon us, increase investor (and therefor arbitrage) competition and create a true level playing field so the best entrepreneurs have a real chance of changing the world.
Just like Steve Jobs did.
John Dingler, artist said on October 14, 2011
Hello Cyril,
Your point of view, so well stated, is of value; The other side of a hero is rarely stated. Ideally, a person’s many sides would be analyzed. However, rarely is this done, with Christopher Columbus’s darkness — he being the first European slave trader, and brutal and dictatorial, in the Western hemisphere — never being exposed in high school history books, for example. I disregard your pro-Android favoritism.
Cyril Demaria said on October 15, 2011
Hello John,
I don’t have an Android phone – I just try to make a point about the philosophy behind what looks like pure technical choices. Android allows manufacturers to be creative (HTC, but also tablets at very low prices), which Apple does not do. This is reflective of a system of thoughts.
Just to be transparent: I own an Apple laptop, a Nokia phone and PC to work on under Windows NT.
Interestingly, Columbus has structured his discovery trips as VC operations (with 20% carried, management fees, etc.)… This perspective, that you detail a bit, gives us some background and help also to understand that the philosophy behind actions can have long terms consequences (slavery, trade of humans, etc.).
If we go in the sense of Carr, in “The shallows” (http://www.theshallowsbook.com/nicholascarr/Nicholas_Carrs_The_Shallows.html), that has a lot of consequences – which are difficult to evaluate as of today, but do not prevent to think and plan.