A Permira portfolio company has completed the acquisition of Genesys, a global specilaist in contact center technology software, from Alcatel-Lucent. Technology Crossover Ventures and certain co-investors of the Permira funds also participated in the transaction. The transaction values the company at USD$1.5 billion. Genesys is headquartered in Daly City, CA.
Permira, the European private equity firm with global reach, today announced that a company owned by the Permira funds has successfully completed the acquisition of Genesys, a global expert in contact center technology software, from Alcatel-Lucent (Euronext Paris and NYSE: ALU). Technology Crossover Ventures and certain co-investors of the Permira funds also participated in the transaction. The transaction values the company at USD$1.5 billion.
With the backing of the investor group, Genesys will continue to provide market-leading contact center products and solutions to clients around the world while enhancing its core product portfolio and strengthening its offering in the growing areas of cloud computing, analytics, workforce optimization, process workflow and social engagement. This array of capabilities and solutions enables businesses to harness the data from customer interactions to increase efficiency, improve sales efforts and continuously improve client experiences.
The Company will remain headquartered in Daly City, CA, and continue to be led by Chief Executive Officer Paul Segre and the existing senior management team.
Headquartered in Daly City, CA, Genesys is one of the leading suppliers of enterprise software and solutions that enable best-in-class customer service for companies and organizations. With over forty-five offices worldwide, Genesys software directs more than 100 million customer interactions every day for 2,000 companies and government agencies in 80 countries.
Permira is a European private equity firm with global reach. The Permira funds, raised from pension funds and other institutions, make long-term investments in companies with the ambition of transforming their performance and driving sustainable growth.
Founded in 1985, the firm advises funds with a total committed capital of approximately $30 billion. Over the past 26 years the Permira funds have made nearly 200 private equity investments, over 30% of which have been in the sector of Technology, Media & Telecom (“TMT”). The Permira funds have a long track record of investing in successful technology companies around the world, including Asia Broadcast Satellite, debitel, Freescale, NDS and TDC.