Freshdeck Raises $5M in Fresh Funding from Tiger, Accel

Help desk SaaS provider Freshdesk has raised a $5 million Series B round of funding from Accel Partners and Tiger Global Management. The company raised a $1 million round from Accel late last year.

PRESS RELEASE

Freshdesk Raises $5M in Series B Funding from Tiger Global Management and Accel Partners to Reinvent Customer Support

Company aims to disrupt the multi-billion dollar support industry through mobile, cloud and social innovation

WALNUT, Calif. & CHENNAI, India – April 26, 2012 – Freshdesk, the fast growing online help desk software solution, today announces that it has raised $5 million in financing led by Tiger Global Management. Previous investor, Accel Partners, is also participating in the round.

Freshdesk closed its Series A funding in October last year. Since then, the company has been on a tear, tripling its customer base in just the last quarter. Freshdesk already boasts of a wide array of industry-first capabilities in the help desk space. The company will be using the funds raised in this round to ramp up engineering and build more exciting product features. Freshdesk also plans to expand its global support team to meet the growing demand, and use the finance to help other growing businesses provide best-in-class support to their customers.

Freshdesk is a social customer service software that allows companies to support customers through both traditional support channels like email and phone, as well as social networks such as Facebook and Twitter. Widely used by startups and enterprise businesses alike, Freshdesk’s powerful features, easy to use interface, and freemium pricing model make Freshdesk a customer support solution that any business can afford.

“We have been impressed by the Freshdesk team’s ability to identify what customers really want in their help desk, and quickly roll out these capabilities into the product. This additional capital will help Freshdesk reach a broader base of businesses big and small,” says Shekhar Kirani at Accel Partners.

Geared at making customer support more engaging, powerful and as simple as sending an email, Freshdesk is the easiest way to manage customer support and interaction.

“With millions of customers voicing their opinions and complaints on Facebook and Twitter, social customer support is the new marketing. Today, the easiest way to build a powerful brand is to listen and engage with the customer”, says Freshdesk CEO, Girish Mathrubootham. “Businesses need an affordable solution to get closer to their customers and engage with them across mobile, social and traditional channels simultaneously. And our mission is to give them just that.”

Alec Farquharson from Aviolinx, is one of the many passionate Freshdesk customers who actively recommends Freshdesk to others.  “It has a fresh GUI, simple and interactive setup, and a great support team to back it up”, he says.

To learn more about Freshdesk’s online help desk solution, visit: www.freshdesk.com, or check out a demo at:  http://www.youtube.com/watch?v=wRNUsbNyFKs&lr=1&feature=results_right_video

About Tiger Global:

Tiger Global Management, LLC is an investment firm that deploys capital globally through its private investment and hedge fund partnerships. The firms’ private investment funds have ten-year investment horizons and focus on growth-oriented private companies in the global Internet and technology sectors. Tiger Global’s private investments include Yandex, Mail.ru Group, Ctrip, New Oriental, 360buy, Flipkart, Makemytrip, Netshoes, Despegar, MercadoLibre, Trendyol, Facebook, Square, and Linkedin. The firm’s fundamentally-oriented hedge funds invest primarily in public equities with an emphasis on long-term trends in the global technology, telecom, media, and consumer sectors. Tiger Global Management, LLC was founded in 2001 and is based in New York with affiliate offices in Beijing and Singapore.

About Accel Partners:

Founded in 1983 Accel has helped entrepreneurs build over 300 successful companies worldwide through early initiating investments. Many of these companies have gone on to define their categories, including Facebook, Groupon, Admob, Atlassian, Brightcove, ComScore, Dropbox, Etsy, JBoss, Kayak, Macromedia, MetroPCS, Polycom/PictureTel, Playfish, QlikTech, Quidsi (Diapers.com), Real Networks, Riverbed, Rovio (AngryBirds), Veritas, Walmart.com, XenSource, SpringSource, and Zimbra. Accel has offices in Palo Alto, London, Bangalore, Bejing and Shanghai amongst others, and is also actively pursuing investments in Brazil and Latin America. For more information, please visit http://www.accel.com, or find us on Facebook at http://www.facebook.com/accel.

About Freshdesk:

Freshdesk is a cloud-based help desk software that allows organizations to support their customers through email, phone, website, Facebook and Twitter. With powerful features, an easy to use interface and a freemium pricing model that makes it essentially a free support software for small businesses, Freshdesk is widely used by companies ranging from startups all the way up to enterprises.  For more information, please visit www.freshdesk.com or find us on Facebook: www.facebook.com/freshdesk or Twitter: @freshdesk.

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