PagerDuty Inks $10.7M

PagerDuty, a provider of IT alerting and incident management software, closed on a $10.7 million Series A funding round led by Andreessen Horowitz. Other investors include Webb Investment Network, Opscode founder Jesse Robbins, Harrison Metal, Baseline Ventures, and Ignition Partners. John O’Farrell, a partner at Andreessen Horowitz, has joined the PagerDuty board.

PRESS RELEASE

PagerDuty, the SaaS-based provider of IT alerting and incident management software, today announced that it has secured a $10.7 million Series A funding round led by Andreessen Horowitz, with additional participation from the Webb Investment Network (WIN), Opscode founder Jesse Robbins and existing seed investors Harrison Metal, Baseline Ventures and Ignition Partners. John O’Farrell, partner at Andreessen Horowitz, has joined the PagerDuty Board of Directors.

The new funding will be used to fuel the company’s rapid global expansion, further expand its engineering and marketing teams, as well as meet increasing demand from small, mid-size and enterprise organizations worldwide.

“The shift to cloud-based architectures is unfolding across every area of IT. As expected, engineers are building and running an increasing number of ‘always-on,’ complex, mission-critical systems. Unfortunately, most of today’s largest IT organizations still rely on cumbersome manual processes and cobbled-together solutions for incident response and remediation,” said Alex Solomon, PagerDuty co-founder and CEO. “With PagerDuty’s SaaS solution, IT operations and DevOps teams can drastically streamline their critical incident notification and resolution workflows, and ensure critical problems are addressed in real-time, eliminating unexpected and costly system downtime.”

IT organizations large and small rely on multiple tools to monitor the various components of their IT infrastructure, including servers, networks, databases and web and mobile applications. PagerDuty is the only alerting and incident management system that aggregates errors from all of these disparate monitoring systems, including widely-used tools like Zenoss, Nagios, New Relic, Splunk, AWS Cloudwatch, Pingdom and others. Its automated on-call management and alert system notifies designated on-call engineers via phone, SMS and email in accordance with a customized notification chain. PagerDuty’s mobile alert response capabilities allow engineers to take action directly from their mobile devices to ensure that every critical incident is addressed or escalated in real-time.

Thousands of organizations, including many Fortune 500 companies, use PagerDuty to simplify IT operations and improve incident alerting and management. The company currently guarantees reliable message delivery across more than 100 countries.

“Today’s IT infrastructures have been heavily instrumented for incident detection, and while numerous sophisticated technologies exist to monitor for critical issues that could lead to downtime, little improvement has been made in how IT incidents are actually managed and resolved,” said John O’Farrell, partner at Andreessen Horowitz. “PagerDuty is solving a critical problem that IT operations teams face and has the potential to significantly disrupt the multi-billion dollar IT Service Management market.”

Online Resources

— Read more from a16z’s John O’Farrell
— Read more on today’s news on the PagerDuty blog
— Try PagerDuty for free
— Watch a video on how PagerDuty could help for your DevOps team
— For updates on PagerDuty, follow us on Twitter

About PagerDuty PagerDuty’s SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible. PagerDuty integrates with all IT infrastructure monitoring tools — such as Splunk, New Relic, Nagios, Zenoss and others — and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Baseline Ventures, Ignition Partners and others. For more information, visit: http://www.pagerduty.com

About Andreessen Horowitz Andreessen Horowitz is a venture capital firm that provides seed, venture and growth-stage funding to the best new technology companies. Founded by Marc Andreessen and Ben Horowitz, Andreessen Horowitz helps entrepreneurs become successful CEOs and build important and enduring companies. Its investing partners are Marc Andreessen, Ben Horowitz, John O’Farrell, Scott Weiss, Jeff Jordan, Peter Levine and Chris Dixon, all widely recognized experts in the creation, scaling and operation of high growth technology companies. The firm has $2.7 billion under management across three funds. Among its 170 investments are Airbnb, Apptio, Box, Fab, Facebook, Foursquare, GitHub, Jawbone, Lytro, Pinterest, Quirky and Twitter. The firm was established in June 2009 and is located in Menlo Park, California.

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