Quebec-based EXFO has acquired Aito Technologies. No financial terms were disclosed. Based in Finland, Aito Technologies is a provider of customer experience analytics for mobile network operators. Aito was seeded by Conor Venture Partners.
QUEBEC CITY, June 19, 2014 /PRNewswire/ – EXFO Inc. (NASDAQ: EXFO, TSX: EXF) announced today it has acquired the business of Aito Technologies, a leading provider of customer experience analytics for mobile network operators (MNOs), through an asset purchase deal.
Based in Espoo, Finland, Aito Technologies offers out-of-the-box customer experience analytics software that unifies business, network, product and customer data for real-time analysis, discovery, reaction and decision support for a wide range of users and decision-makers within a wireless operator organization.
Tracking and improving customer experience has become a primary focus throughout the mobile industry as the proliferation of smartphones and tablets, coupled with an explosion in streaming video, new services and applications, are fueling an exponential increase in data traffic and network complexity. Against this backdrop, MNOs must consistently provide superior quality of experience (QoE) at a lower cost in order to retain their most profitable customers. Consequently, end-to-end visibility and analytics are becoming mission-critical to assure high-performance service delivery.
EXFO will combine the powerful analytics software capabilities of Aito Technologies with its wide range of wireless products, systems and solutions to provide MNOs with heightened, end-to-end visibility of their 3G and 4G/LTE network infrastructures. Aito Technologies’ analytics software allows network engineers to drill down to data gathered from multiple sources, including end-user and data-plane information from passive probes like EXFO’s dual 10G line-rate capture PowerHawk Pro. In addition, analyzed data is cross-correlated with information from CRM databases, network elements and operations support systems in order to provide MNOs deep visibility into the end-to-end experience of subscribers.
Terms of the acquisition were not disclosed.
“Aito Technologies’ software suite is already deployed at about 10 wireless operators globally, helping them obtain actionable information to better manage customer experience over their 3G and 4G/LTE networks,” said Germain Lamonde, EXFO’s Chairman, President and CEO. “We are combining Aito’s capabilities with EXFO’s suite of instruments, systems and solutions—especially with our powerful wireless PowerHawk Pro analyzers—that will provide MNOs with contextually relevant analytics and valuable insight to improve end-user quality of experience, enhance network performance and drive operational efficiencies.”
Listed on the NASDAQ and TSX stock exchanges, EXFO is a leading provider of next-generation test, service assurance and end-to-end quality of experience solutions for mobile and fixed network operators and equipment manufacturers in the global telecommunications industry. EXFO’s intelligent solutions with contextually relevant analytics improve end-user quality of experience, enhance network performance and drive operational efficiencies throughout the network and service delivery lifecycle. Key technologies supported include 3G, 4G/LTE, VoLTE, IMS, video, Ethernet/IP, SNMP, OTN, FTTx, xDSL and various optical technologies accounting for more than 38% of the global portable fiber-optic test market. EXFO has a staff of approximately 1600 people in 25 countries, supporting more than 2000 customers worldwide. For more information, visit www.EXFO.com and follow us on the EXFO Blog, Twitter, LinkedIn, Facebook, Google+ and YouTube.