Inspire Someone by Saying More Than No
Recently, one of our companies presented to another venture group as they were out looking for their next financing round. After a reasonably positive report on the meeting from the CEO, he received an email from the firm that was said something like “We think you’re tackling a huge opportunity, but we don’t have the bandwidth to take on such a deal. However, we’d love to keep an eye on you to possibly invest in the future.”
Have you ever given an entrepreneur that exact feedback? I know I have. Fortunately, one of the other partners at that firm is a good friend, and we were able to get the constructive feedback that we needed to make sure the CEO could improve his story.
As a venture firm that was out raising a fund a couple of years ago, we experienced very similar situations when we were on our own fundraising trail. We were an emerging manager raising a fund during one of the most difficult cycles ever so, suffice it to say, it wasn’t easy or straightforward. It was particularly difficult getting real feedback from LPs after our meetings, and we often wondered what LPs really thought about our story, as we were working hard to get some initial commitments over the line.
I can’t tell you how many LPs we met with that gave us a response like “The hurdle is really high with us, so we’d like to keep an eye on you for a few funds before investing.”
That’s it. After flying across the country to make a presentation to an institutional investor, that’s what we got, and in an email for that matter and only after we asked to get the feedback. While the net result was that we persevered and landed an unbelievable group of LPs, there was one investor that we didn’t get that had just as much to do with our fundraising success as the ones who we did. What did they do? While their formal response was “No thanks,” they actually took the time to explain to us specifically the areas they were questioning. Their feedback gave us much better clarity on what the LP community at large thought of our story, which then inspired us to make some key changes that eventually got us to success. We internalized the information, revamped our positioning and story and resurfaced a later with a new and improved pitch that ended up really resonating with the investment community.
I ran into that special LP the other day, and I thanked her for having such a huge impact on our company. I told her that we likely wouldn’t be where we are today if we hadn’t received the direct and detailed feedback that inspired us so much.
So the next time you find yourself evaluating a team, and for whatever reason, you’re intrigued, but decide that the team isn’t your cup of tea, try to give them some constructive feedback that they can work with. Avoid sending another one of those responses that looks like it was cut and pasted from your previous 43 rejection emails, and at the very least, give them a response that represents some form of closure so that they don’t keep you on that spreadsheet that tracks investor candidates.
If you’re worried that the recipient of this feedback will simply go off and try to fix the problem only to show back at your doorstep with a new pitch – don’t worry about it. The downside is that you’ll have a slightly uncomfortable discussion that tells them point blank that you’re not a good candidate for them. The upside is that you’ve inspired a group to clean up their story to your liking, and now you’ve got the inside track to being their top choice when the deal gets competitive.
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Marc said on December 14, 2006
So, what was the ILP’s advice to you…and can you share?
Steve Raymond said on December 15, 2006
If I had a dollar for every time I heard this from a VC……VC’s (and frankly the PEG’s too) need to understand that what they bring to the table is a commodity. One of the few ways that they ifferentiate themselves is through service. A quick no is always better than a long maybe
Jane Morris said on December 18, 2006
While LP’s tend to avoid offering detailed critiques to GP’s (who can become defensive), they are generally very forthcoming with placement agents. We see providing this feedback from LP’s as a key role with our clients and plan our early meetings for our clients with LP’s we know well and whose opinions we highly respect just so we can tweak the pitch and story as needed before marketing broadly.
Kirti Patel said on December 18, 2006
Hello Mr. Chao,
It is refreshing to see one sharing Knowledge.
I am an Engineer, and one that finds it an uphill struggle to convey a powerful Venture proposal that I have developed, and one, even if I say it myself, will change the entire Internet B2B Commerce, “overnight”! The likes of IBM, etc. have seen it too … some mistakes on my part in my making easy disclosures. However, I have a Patent Pending, but the project is independently able to stand alone from the Patent itself.
One approach I want to take and is one where it, I imagine, gives a slingshot launch to Investor Confidence in my Venture, is to get enough VC/Angel funding to get (our ready to collaborate independent MANAGEMENT Group for our Project) to VALIDATE Proposal/Viability/Potential of our project. The group ready to be engaged is the Gartner Group – people who BENCHMARK the entire eBusiness Service providers.
Our project would need $20 MM, after the funding of the Validation Seed Money, and will return potentially 10-15X by the 5th Year to the investor, if they are not jumping for joy to exit at 5X earlier on like others. The entire Top Level Managment will be by the Gartner Group backed by their Thousands of Analysts – including the initial Validation.
I am imagining that this Proposal/Project/Viability/FINANCIAL NUMBERS/Technology/Management/Marketing VALIADATION cuts right through all the mush and what can be better for a VC than almost a no brainer?
Please kindly advise personally, even though this is coming to you via the Forum.
Kind regards,
Kirti.
[email protected] – Tel: 281-828-6655 Cell: 832-524-2152
Alexis Lakes said on December 18, 2006
I tend to agree (violently!) with Steve above that a quick no is always preferable to a long maybe, however, I think you missed the entire point of your very telling statement, Clint:
“Fortunately, one of the other partners at that firm is a good friend, and we were able to get the constructive feedback that we needed to make sure the CEO could improve his story.”
Exactly. It is unlikely to expect anyone to go the extra mile to help another succeed when there is very little in it for them (winning the “inside track” award just doesn’t inspire many on the investing side as, at the end of the day, entrepreneurs are likely to fall prey to the almighty term sheet – with stars in their eyes and Sequoia in their cross-hairs…)
HOWEVER… Relationships. Now you’re cooking with gas, Clint. Relationships are so crucial in this business. Indeed, it can be your best (possibly only) differentiator from the competition.
You got what you needed because you had a relationship that you leveraged to your advantage. The information gleaned was helpful to your portfolio company.
Well done. Keep it up, and your entrepreneurs will value YOUR relationship, not some yahoo that turned them down.
Suzy Macfarlane said on June 10, 2011
Hi would you mind sharing which blog platform you’re using? I’m planning to start my own blog soon but I’m having a hard time selecting between BlogEngine/Wordpress/B2evolution and Drupal. The reason I ask is because your layout seems different then most blogs and I’m looking for something unique. P.S Sorry for getting off-topic but I had to ask!