Zendesk, a provider of on-demand, help desk, customer services support network, has raised $60 million in new funding including $45 million in equity. Investors include new investors Index Ventures, GGV Capital, Goldman Sachs and existing investors Charles River Ventures, Benchmark Capital and Matrix Partners. The San Francisco-based company also secured $15 million in debt from Silicon Valley Bank. Zendesk has now raised more than $80 million in total funding since it was founded in 2007. CEO Mikkel Svane told peHUB in an email that the conmpany doesn’t have any acquisitions planned. “But we are focusing heavily on attracting the right talent and DNA to the company. We need a bigger pile of chips on the table to continue to execute at the pace we’re executing,” he said.
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The benefit of Twitter is that it helps companies to reach the customers in ways that they wouldn’t normally. That was one of the takeaways on Thursday from TWTRCON, a one-day conference in San Francisco that focused on the business use of Twitter and other real-time tools. Maksim Ovsyannikov, vice president of product management at [...]
Zendesk CEO Mikkel Svane says he had five term sheets and countless VCs interested in funding his company, which makes a Web-based help desk service that cuts the cost of customer support.
He ultimately chose Benchmark Capital, which led a $6 million Series B round with return backer Charles River Ventures. Benchmark partner Peter Fenton will join Zendesk’s board, and the company is moving from Boston to San Francisco, its second move in just a few months. (Zendesk started in Copenhagen and relocated to Boston earlier this year).
Svane says that he hadn’t intended to seek funding so soon. Zendesk raised its first round in April, and he expected to hold off on new money until sometime next year.
Zendesk, a Boston-based provider of an SaaS help desk system, has raised an undisclosed amount of Series A funding from Charles River Ventures. Customers include Twitter, MSNBC.com and Rackspace Cloud. PRESS RELEASE Inspiring the help desk 2.0 movement through a focus on enlightened customer support, Zendesk has secured series A venture capital financing from Charles [...]