Preferred Concepts, which is backed by Stone Point Capital, has promoted Larry Horn to oversee all Client Services activities for the firm. Preferred Concepts, of New York, is a national insurance program administrator and specialty broker.
Preferred Concepts, LLC, www.preferredconcepts.com, a leading national insurance program administrator and specialty broker, has promoted Larry Horn to oversee all Client Services activities for the firm.
As Executive Vice President of Client Services, Horn will act as a liaison for Preferred Concepts’ agent and broker customers to ensure consistent delivery of customer service and client satisfaction. In this role Horn will ensure that the firm’s underwriting and brokerage teams communicate effectively with clients and that all service adheres to enhanced standards and protocols, including timely delivery and accuracy in all quotations, policies and related documentation.
Horn has over 30 years of diverse insurance industry experience including marketing, client service and claims. Before joining Preferred in 2000, Horn was Senior Vice President in Commercial Accounts for York International. Prior to that, he was Vice President at Alexander & Alexander and an account executive with Allied Coverage Corporation.
Preferred has recently re-organized the firm in order to provide customers with easier, more centralized access to its broad array of insurance solutions and has enhanced the company’s technology platform to support more streamlined service. This includes the ability to survey customers on a regular basis so as to monitor ongoing customer needs and service quality. In addition, at the end of October, Preferred will release a new version of its online umbrella liability platform, www.ezumbrella.com, which includes a variety of service enhancements.
“As Preferred Concepts continues to grow we understand that the key to our success will be the flawless delivery of customer service. While this has always been a focus of ours, we recognize that we have room for improvement. Under Larry’s direction and leadership we are confident that we will make service quality a differentiator for us in the marketplace,” said Christopher Treanor, President of Preferred Concepts.
About Preferred Concepts
Founded in 1989, Preferred Concepts, LLC is a leading insurance program administrator and wholesale broker. The company is backed by Stone Point Capital (Trident III, L.P.), a global private equity firm with over $9 billion in committed capital. The company’s operating divisions include Preferred Concepts, the program administrator; Preferred Underwriting, which houses its program business offerings; Preferred Brokerage, which provides wholesale brokerage services; Preferred Advantage, which provides professional liability for all risks, small business property & casualty solutions, and self-service insurance platforms; ezumbrella.com, an online umbrella liability platform; and SeaFire Insurance Solutions, which caters to the property and casualty needs of the auto industry. The company has offices in New York, Atlanta, Hartford, Westport, and Overland Park, Kansas. To learn more, visit www.preferredconcepts.com.