PSG invests in Chatmeter


Providence Strategic Growth has made an investment in San Diego-based Chatmeter, a provider of local search marketing and reputation management solutions for multi-location businesses. No financial terms were disclosed.

PRESS RELEASE

SAN DIEGO–(BUSINESS WIRE)–Chatmeter, a leader in local search marketing and reputation management for multi-location businesses, today announced a strategic investment by funds advised by Providence Strategic Growth (PSG), the growth equity affiliate of Providence Equity Partners, a premier global asset management firm focused on the media, communications, education and information industries. The investment aims to fuel Chatmeter’s next phase of growth to support rising demand for sophisticated local brand management technology. Terms of the transaction were not disclosed.

“Chatmeter’s strong growth trajectory reflects the need for effective brand management solutions across industries that enhance the customer experience, increase foot traffic at store or business locations and ultimately improve a brand’s ROI. We believe PSG’s strategic investment will enable Chatmeter to accelerate the necessary growth of our technology, team and services to support multi-location brands,” said Collin Holmes, Founder and CEO, Chatmeter. “PSG’s deep industry experience and proven track record of helping scale SaaS-based companies make them the ideal partner for Chatmeter as we enter our next phase of growth.”

Over the past five years, Chatmeter has grown substantially, supporting multi-location brands across industries including retail, restaurant, financial services, healthcare, automotive, real-estate and agencies. Through its partnership with PSG, Chatmeter intends to further build out its brand management platform to support additional technology and data science advancements, accelerate its go-to-market strategy and further support its customers and partners.

“Chatmeter empowers brands with the ability to orchestrate and manage location specific data and derive insights from customer feedback in a manner that makes a tangible impact on brand visibility, reputation and discovery at a hyper local level. We have been particularly impressed with the customer value proposition around Chatmeter’s social listening and sentiment analysis capabilities,” said Gopi Vaddi, Managing Director at PSG. “We look forward to partnering with Collin and the entire Chatmeter team to build on the company’s success, support the robust product pipeline designed to capitalize on the hugely unmet need in multi-location marketing, and fuel both organic and inorganic growth opportunities.”

Chatmeter has been analyzing over 1.9 million locations and billions of customer reviews, social media mentions and sentiment since 2009. To learn more about how your company can improve the customer experience and improve revenue, check out Chatmeter’s case studies.

About Chatmeter
Chatmeter (www.chatmeter.com) helps enterprise retail brands and agencies managing multiple locations increase their revenue. Since being the first Local Reputation platform in 2009, they now analyze and improve over 1,900,000 storefronts for their reviews, rankings and listings.

They help retailers make a distinct impact in revenue by identifying several areas in their online presence that drives customers to choose their stores over competitors. Chatmeter takes this a step further with the only integrated local visibility rank tracker so you can measure ROI using the most complete local presence management platform in the world.

The benefit for the clients is complete online presence management simplified into a single dashboard. They also power a white-label reputation management dashboard for many agencies across the U.S.

Chatmeter clients include Sears Home Services, Caliber Collision, Sherwin-Williams, OneMain Financial, Save-A-Lot, Pinnacle Health System, and Dickey’s BBQ.

About Providence Strategic Growth Capital Partners L.L.C.
Providence Strategic Growth (“PSG”) is an affiliate of Providence Equity Partners (“Providence”). Established in 2014, PSG focuses on growth equity investments in lower middle market software and technology-enabled service companies, primarily in North America. Providence is a premier global asset management firm that pioneered a sector-focused approach to private equity investing with the vision that a dedicated team of industry experts could build exceptional companies of enduring value. Since the firm’s inception in 1989, Providence has invested in more than 180 companies and is a leading equity investment firm focused on the media, communications, education and information industries. Providence is headquartered in Providence, RI, and also has offices in New York and London. For more information on PSG, please visit http://www.provequity.com/private-equity/psg, and for more information on Providence, please visit www.provequity.com.