Blackstone to acquire most of Serco’s BPO operations

Blackstone has agreed to acquire the majority of Serco‘s private sector business process outsourcing operations for a consideration of 250 million pounds. According to terms of the deal, Susir Kumar and the current management team will continue to lead the business. Also, as a result of the transaction, the business will be rebranded as Intelenet Global Services.


MUMBAI, India–(BUSINESS WIRE)–Private equity funds managed by Blackstone today entered into a definitive agreement with Serco Group Plc to buy the majority of its private sector Business Process Outsourcing (‘BPO’) operations, the main element of which is the former Intelenet business, for a consideration of £250m, approximately INR 2,558 crores. The enterprise value of this deal represents the largest acquisition by Blackstone in India.

The business has expected annual revenues of approximately £235m (INR 2,405 crores) for this year. The company has 51,000 full time employees across 67 centres in 8 countries. The private sector BPO business provides a range of middle and back office services, and has a strong customer base of international organisations, predominantly across the financial services, insurance, telecoms, travel and healthcare sectors.

Post the change in ownership, the business will be rebranded and revived as “Intelenet Global Services.” The sale is expected to complete in the coming months, subject to customary closing conditions and approvals.

Amit Dixit, Senior Managing Director and Co-Head of Private Equity in India at Blackstone, said: “We are excited to embark on the Intelenet 2.0 journey and delighted to once again partner with the company’s management team. With a market leading position in the offshore banking and travel/hospitality verticals and #1 position in domestic India BPO, Intelenet has the core platform to capitalize on future growth opportunities. We plan to replicate the same formula for success — energize the employee base, focus on world-class operations to drive customer satisfaction, provide multi-geography and multi-language delivery, and enhance the company’s capabilities in target segments organically and inorganically.”

Susir Kumar, Chief Executive Officer, Serco Global Services, said, “We are delighted to have another opportunity to partner with Blackstone. Serco was a good owner for Intelenet and had significantly grown the BPO business in its tenure. The business however was sold because of change in strategy of Serco which led to the sale of its private sector BPO business. We have retained almost all of our clients and key staff that we have had since our inception and look forward to continuing to add value to them. We will shortly be working on a strategy that will enable us to significantly enhance our offering to existing customers and prospects. With the present management team continuing, this represents a seamless change of ownership and business as usual for all our stakeholders.”

Under the terms of the transaction, the business will continue to be led by Susir Kumar, and the existing management team, which has been instrumental in the growth of the company.

About Serco’s Offshore Private Sector BPO business (the business being sold by Serco to Blackstone)

Serco’s offshore private sector BPO business comprises primarily the offshore and Indian private sector BPO business of Serco with annual revenues of approximately £235m. It has 51,000 employees operating across 67 centres around 8 countries in the world. 70% of the business comprises of the offshore private sector business where services are provided to clients in US, India and Middle East from its centres at India and Philippines and 30% of the business comprises of services it provides to the Indian domestic market. Most of the work that the business does includes end-to-end back and middle office services to clients in Banking & Financial Services, Telecom, Retail, Healthcare, Travel, e-commerce and Utilities.