Consona Buys Support.com Enterprise Software Biz

Consona Corp., Indianapolis-based provider of enterprise customer management and process solutions, has acquired the enterprise software business of Support.com (Nasdaq: SPRT). The all-cash deal was worth $20 million. Consona is owned by Battery Ventures and Thoma Cressey Equity Partners.

PRESS RELEASE
support.com (NASDAQ: SPRT) today announced that following overwhelming stockholder approval on June 19, 2009, the Company has completed the divesture of its Enterprise software business to Consona Corporation (“Consona”), a leading CRM and ERP software provider, in an all-cash transaction valued at approximately $20.0 million.

Stockholders also approved changing the Company’s name to support.com. support.com’s shares will continue to be traded under the symbol “SPRT” on the NASDAQ market.

“The closing of the transaction allows us to focus on our Consumer business while enabling the customers, partners and employees of our Enterprise business to flourish within Consona,” said Josh Pickus, Chief Executive Officer. “The new support.com is a pure play provider of technology enabled services for the digital home and small office. The Enterprise sale provides additional resources for us to use in enhancing our leadership position in the large and growing market for premium technology services,” concluded Pickus.

Additional information regarding support.com’s plans for the future will be provided in the Company’s second quarter 2009 investor call.

About support.com

support.com provides Instant Technology Relief® to consumers and small businesses directly via channel partners and our www.support.com portal. support.com is changing the way people fix technology problems. Previously, a computer meltdown meant pleading phone calls to tech-savvy friends and family, a trip to the computer store or a long wait for a technician to arrive. support.com’s technology suite enables our expert Solutions Engineers to diagnose and repair most technology problems quickly over internet and the phone, typically for less than the cost of in-store or in-home service. For more information visit www.support.com.

The SupportMan Logo and support.com are trademarks or registered trademarks of support.com, Inc. or its affiliates in the US and other countries. Other names may be trademarks of their respective owners.

About Consona Corporation

Consona Corporation (Consona, formerly known as M2M Holdings Inc.) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries. Battery Ventures and Thoma Bravo jointly own Consona. For further information, visit www.consona.com, e-mail info@consona.com, or call (888) 8 CONSONA.