Dave Cox was named Chief Services Officer at eFront. Cox was previously with software company FICO as leader of operations for its Sales, Marketing & Services group.
Paris, May 25, 2016 – eFront, the leading financial software and solutions provider for managing alternative investments, has appointed Dave Cox to the newly-created position of Chief Services Officer, to lead the company’s Global Professional Services business.
Mr Cox will spearhead eFront’s efforts to ensure that clients realise the value of their solutions through effective implementation, configuration and customisation. He will also oversee the global organic growth of eFront’s Professional Services business, based on its commitment to customer satisfaction and service excellence. He will report to eFront’s Chief Executive Officer.
Olivier Dellenbach, CEO of eFront, said “We are delighted to welcome Dave to the eFront team. His experience of running both large Services teams in the global software sector and also of running operations at smaller high growth businesses with a focus on operational excellence and quality, is an ideal fit for us.”
Dave Cox said, “It’s unusual to see a $100 million company that is a leader in its space and it is very clear that eFront is head and shoulders above the competition in terms of value to clients. Its technologically superiority, highly talented management team and long-term oriented backer in Bridgepoint make it an excellent platform for delivering exceptional value to clients in the alternative investment space.”
Prior to joining eFront, Mr Cox was with California-based software company FICO, first as Head of Global Professional Services, and then as leader of operations for its Sales, Marketing & Services group. Prior to that he had several roles at US-based multi-national EMC Corporation, including having responsibility for EMC’s $500 million consulting business in the Americas, before leading strategy and operations for the $2 billion Professional Services group. Mr Cox was also a consultant with McKinsey & Company where he focused on Go-To-Market and service operations for the high-tech industry.
He began his career as a nuclear submarine officer in the US Navy, where he served eight years including 3 on the USS Springfield, a Los-Angeles class fast-attack submarine. He holds a BS in Aerospace Engineering and MS in Mechanical Engineering from Rensselaer, and an MBA from Yale.