Get Satisfaction and Smartling Announce Product Integration

Online community platform Get Satisfaction and online business service provider Smartling have announced a product integration and joint effort to help businesses create global community portals in the customers’ preferred languages. Get Satisfaction communities are available in Dutch, English, French, German, Italian, Portuguese, Spanish and Swedish, powered by the Smartling translation platform and delivery network. Headquartered in New York, Smartling is privately held and backed by U.S. venture capital firms, including First Round Capital, IDG Ventures, U.S. Venture Partners, Venrock and several prominent angel investors.

PRESS RELEASE

Get Satisfaction and Smartling announced today a product integration and joint effort to help businesses create global community portals in the customers’ preferred languages.

Get Satisfaction communities are available in Dutch, English, French, German, Italian, Portuguese, Spanish and Swedish, powered by the Smartling translation platform and delivery network. Dozens of customers have already launched non-English user communities.

“Get Satisfaction is helping businesses develop deep customer relationships, whether those customers speak French, German or any other language,” said Wendy Lea, CEO, Get Satisfaction. “It is essential that every business, regardless of size, foster and facilitate customer-led innovation. We’re thrilled to partner with Smartling to make that happen in any language the client wants.”

Smartling provides the technology platform and translation toolset for Get Satisfaction to offer language sites for their customers’ online communities. As a result, these clients are now engaging users around the world for product and service feedback and business process optimization.

“Smartling is committed to making the entire Web truly multilingual and is delighted to be working with Get Satisfaction to make this happen,” said Jack Welde, CEO, Smartling. “Businesses that embrace multilingual online communities will surely reap the rewards of global customer insight.”

About Smartling

Smartling, Inc. ( www.smartling.com/ @smartling) helps online businesses grow their Web traffic, conversions and online sales with a software solution to create and deliver SEO compatible language sites. The Smartling Translation Delivery Network (TDN) is the first purpose-built, cloud-based platform for translation management and delivery; it currently serves more than 500 million page views per month. Headquartered in New York City, Smartling is privately held and backed by some of the leading U.S. venture capital firms, including First Round Capital, IDG Ventures, U.S. Venture Partners, Venrock and several prominent angel investors.

About Get Satisfaction

Get Satisfaction is an online community platform that helps companies build better relationships with their customers. Our solution is used by the world’s best brands to improve customer support, develop better products, drive customer loyalty, and drive better business.