Doxim has acquired Utilitec, a Troy, Michigan-based provider of data processing, e-presentment, bill payment and delivery, and other customer communications solutions for the metered services industry.
No financial terms were released for the deal, which follows Doxim’s acquisitions earlier this year of Market Connections Inc and MessagingDirect Ltd.
Utilitec was sold by Ancor Information Management.
Doxim, a Toronto-based provider of customer communications and engagement technology to financial and regulated markets, said the deal expands its focus on the utilities sector.
Last year, U.S. private equity firm GI Partners acquired a majority stake in Doxim from Strattam Capital.
Doxim Acquires Utilitec, a Premier Provider of Omnichannel Customer Communications Management Solutions for Utilities
The acquisition expands the company’s focus on the utilities sector with enhanced technology and expertise in the industry.
TORONTO (PRWEB) August 28, 2019
Doxim (http://www.doxim.com), the leading customer communications and engagement technology provider serving financial and regulated markets, today announced that it has acquired Utilitec, a customer communications management solutions provider that focuses exclusively on the unique requirements of the metered services industry.
Utilitec is nationally known for flawless, efficient, reliable services including data processing, e-presentment, bill payment, and omnichannel delivery of utility bills and other business critical customer communications. With 30+ years of industry experience, the company is a trusted partner to the metered services industry and has created proprietary technology to process critical billing and payment data.
By acquiring Utilitec, Doxim will extend its market reach in the utilities industry. Utilitec’s technology will offer additional value to Doxim clients, while Utilitec’s current client base will benefit from access to Doxim’s innovative Customer Communications and Customer Engagement solutions.
“Joining Doxim opens up many exciting possibilities for the Utilitec team, our clients, and our partners,” said Gary Zavislak, President of Utilitec. “Like Utilitec, Doxim has built a reputation for excellence in business critical, high-volume customer communications. Our solutions will dovetail neatly with their existing technologies, providing our clients with enhanced knowledge, capabilities, and SaaS solutions available from one trusted vendor. And perhaps most importantly, Doxim’s investment in Utilitec will mean an accelerated pace of innovation to better serve the evolving needs of our clients.”
“It’s a pleasure to welcome Utilitec’s expert team to Doxim,” said CEO Chris Rasmussen. “As Doxim continues to grow organically and through strategic acquisitions, we’ve taken care to identify great companies whose technology can benefit our client base and help us better serve our clients. Utilitec checks a number of important boxes for us with industry-leading service levels and technology, a reputation for quality, accuracy, reliability, and an admirable company culture focused on employee development and community outreach.”
Going forward, Doxim will continue building upon Utilitec’s reputation as a trusted partner in the metered services industry, by offering its clients an expanded range of document management and customer engagement solutions. As Utilitec integrates with Doxim, its employees will have access to expanded professional growth opportunities as part of the innovative culture of Doxim.
Doxim is the customer communications and engagement technology leader serving financial and regulated markets, providing omnichannel document solutions and transforming experiences to strengthen engagement throughout the entire lifecycle. The Doxim Customer Engagement Platform helps clients communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized communications. The platform addresses key digitization, operational efficiency, and customer experience challenges through our suite of plug-and-play, integrated, SaaS software and document technology solutions. Learn more at http://www.doxim.com.
From data management to distribution, Utilitec empowers utility clients to deliver the right message to the right customer at the right time. Utilitec’s products and solutions are built around the unique needs of the utility industry, providing critical visibility into your billing data. From east coast to west coast and everywhere in between, flexible document design, CIS expertise, payment processing and exceptional customer service make Utilitec the perfect partner for the business needs of the utility clients. Learn more at http://www.utilitec.net.