HiWired Inc., a Needham, Mass.-based provider of IT support services, has raised $9 million in Series B funding. North Hill Ventures led the round, and was joined by return backers Kodiak Venture Partners and Sigma Partners. The company previously had raised around $3.6 million.
HiWired, a provider of technology support and solutions for ISPs, retailers, small businesses and consumers, today announced it has closed a $9 million Series B round led by North Hill Ventures. Kodiak Venture Partners and Sigma Partners, previous investors in HiWired's Series A funding round, also significantly participated.
According to Shamez Kanji, general partner at North Hill Ventures, “Technology has become very pervasive in our everyday lives as we saw this past holiday season when consumers received more electronic gifts than ever before. We see a significant growth opportunity in digital home services and HiWired has quickly emerged as one of the industry leaders and experts in this space. The company's innovative approach to enabling premium services thru its proprietary SMART Technology Platform has proven attractive to numerous retailers, ISPs and OEMs who seek a turnkey solution that builds new revenue streams, enhances end-user relationships and reduces returns or churn.“
HiWired will use the financing to expand its marketing and sales efforts, and for the continued development of its technology services and customer interaction platforms. HiWired currently provides its live, U.S.-based consumer tech support and hosted software services to a number of Fortune 500 customers, including OfficeMax via its ctrlcenter brand. The company also provides its solution to Cox Tech Solutions, a tech support service for Cox Communications customers.
“As broadband providers, retailers and OEMs strive to provide differentiated services and deepen their customer relationships, we have seen overwhelming demand for our integrated software and service solutions,” said Singu Srinivas, president and co-founder of HiWired. “HiWired takes a unique approach to delivering PC support and other digital home services to our partners by offering a customizable turnkey software and call center solution that has our partners up and running in under 45 days.”
Founded in 2004 by IBM services veterans Singu Srinivas and Michael Wexler, HiWired provides retailers, broadband providers, OEMs, small businesses and consumers with immediate, expert support for the PC and any technology that integrates with the PC including wireless networks, iPods, digital cameras, and smartphones. HiWired offers incident-based and ongoing remote technical support for customers struggling with technology tasks ranging from setup of new computers and digital devices to problem solving with more complicated technology and networking configurations. For more information visit, www.hiwiredinc.com