Aspect Software Inc., a Chelmsford, Mass.-based maker of call center customer interaction management software, has formed a strategic alliance with Microsoft that includes an equity investment. No financial terms were disclosed. Aspect is majority-owned by Golden Gate Capital.
Today at the VoiceCon Orlando 2008 conference, Microsoft Corp. and Aspect Software Inc., a leading contact center company, announced a multiyear strategic alliance to help deliver unified communications (UC) to contact centers around the world. Aspect will design its Aspect