Monroe Capital said Oct. 9 that it increased its loan to First Call Resolution LLC. First Call, of Eugene, Oregon, is a provider outsourced live agent call center and business process solutions.
Chicago, IL, October 9, 2018 – Monroe Capital LLC today announced an increase in the credit facility to support the continued growth of First Call Resolution, LLC (“FCR”).
Based in Eugene, Oregon, and with seven contact centers across Oregon and Montana, a near shore site in Tijuana, Mexico, and a Poland contact center coming online in December, FCR is the premier provider of outsourced live agent call center and business process solutions. The company provides a wide range of outsourced contact center, business process and social networking solutions to companies across most industries, ranging from high tech, to healthcare, to start-ups and new economy companies. FCR builds contact center solutions alongside its clients’ internal desks to create a true outsourcing partnership that works in tandem with their existing operations and support desks, helping them fill in sales, service and support gaps, such as phone, email, web chat, social media, and back office process.
About Monroe Capital
Monroe Capital LLC (“Monroe”) is a private credit asset management firm specializing in direct lending and opportunistic private credit investing. Since 2004, the firm has provided private credit solutions to borrowers in the U.S. and Canada. Monroe’s middle market lending platform provides senior and junior debt financing to businesses, special `situation borrowers, and private equity sponsors. Investment types include unitranche financings; cash flow, asset based and enterprise value based loans; and equity co-investments. Monroe is committed to being a value-added and user-friendly partner to business owners, senior management, and private equity and independent sponsors. The firm is headquartered in Chicago and maintains offices in Atlanta, Boston, Dallas, Los Angeles, New York, and San Francisco.
Monroe has been recognized by Creditflux as the 2018 Best U.S. Direct Lending Fund; Private Debt Investor as the 2017 Lower Mid-Market Lender of the Year; Global M&A Network as the 2017 Small Middle Markets Lender of the Year; M&A Advisor as the 2016 Lender Firm of the Year; and the U.S. Small Business Administration as the 2015 Small Business Investment Company (SBIC) of the Year. For more information, please visit monroecap.com.