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N.E.W. Buys ServiceBench

N.E.W. Customer Service Companies Inc., a provider of extended service plans and buyer protection programs for consumer products, has acquired ServiceBench, a Fairfax, Va.-based provider of technology-based service management solutions for U.S. retailers and manufacturers. No financial terms were disclosed. N.E.W. is a portfolio company of Berkshire Partners, while ServiceBench has raised around $16 million in VC funding since 2000 from firms like JMI Equity, NextGen Capital, WomenAngels, Schoffstall Ventures, New Vantage Group, Valhalla Partners and WWC Capital Group.

PRESS RELEASE

N.E.W. Customer Service Companies, Inc. (NEW), the nation's leading provider of extended service plans and buyer protection programs for consumer products, announced today the acquisition of ServiceBench, the leading provider of technology-based service management solutions for U.S. retailers and manufacturers based in Fairfax, Va. This acquisition will allow NEW to become the first in its industry to have complete visibility into the entire service life cycle. The combined capabilities of NEW and ServiceBench will bring clients turnkey solutions for the development, implementation and management of comprehensive customer care and warranty programs.

“Bringing ServiceBench into the NEW family is a win for everyone. As long-standing partners of ours, ServiceBench brings NEW broader client solutions as well as a robust technology platform from which to manage and deliver exceptional service,” said Tony Nader, CEO of NEW. “Additionally, we are combining our deep understanding of retail and the delivery of exceptional customer service with their manufacturing relationships and technological power. This unique combination will allow NEW to continue to raise the bar in service delivery and expand our value throughout the entire service delivery life cycle