OEP exits ResultsCX

One Equity Partners has sold ResultsCX to ChrysCapital. No financial terms were disclosed. Dechert LLP served as legal counsel for ResultsCX and OEP on the deal. Based in Fort Lauderdale, Florida, ResultsCX is a customer experience company.

PRESS RELEASE

One Equity Partners (“OEP”), a middle market private equity firm, today announced that it has completed the sale of ResultsCX (or “the Company”), a premier customer experience partner to Fortune-100 and 500 companies worldwide. Financial terms of the private transaction were not disclosed.

Headquartered in Fort Lauderdale, Fla., ResultsCX provides automation-enabled customer support, acquisition, enrollment, retention, membership assistance, technical support and transaction processing services to companies across the healthcare, telecom and cable, media and retail industries. With ~20,000 employees and 24 delivery centers globally, ResultsCX delivers comprehensive, omnichannel resolution-centered customer experience (CX).

In November 2015, OEP acquired ResultsCX (formerly known as The Results Companies, LLC) and simultaneously completed the transformational acquisition of TLK Group, a founder-owned and managed customer relationship management business. The Company subsequently completed three additional acquisitions under OEP’s ownership: Corporate Call Center Inc., which expanded ResultsCX’s presence in the healthcare sector; USA 800, which diversified the Company’s financial and retail industry presence; and DeviceBits, which provided ResultsCX with an AI and machine learning-based customer service software platform.

These acquisitions and other strategic initiatives completed during OEP’s ownership period allowed ResultsCX to increase its scale, to strengthen its sales operations and digital technology capabilities, and to grow its blue-chip customer base with a focus on vertical expertise. Part of OEP’s strategy was to grow ResultsCX’s presence and expertise in the attractive healthcare vertical. During OEP’s ownership, the Company expanded its healthcare vertical which is the largest contributor to revenues today.

“Success in the BPO industry is still largely about people. We are grateful to have been able to partner with Chad Carlson and his leadership team as they shepherded the business through the difficult COVID period and quickly re-accelerated ResultsCX’s growth. ResultsCX’s commitment to innovation, its focus on creating a stable and attractive work environment, reducing employee attrition, and the Company’s unending commitment to provide quality and effective customer service position ResultsCX for continued success,” said Greg Belinfanti, Senior Managing Director, OEP. “Today, ResultsCX is well positioned to continue to scale and to transform the BPO industry through differentiated AI-powered technology and seamless end-to-end customer engagement solutions,” added Inna Etinberg, Principal, OEP.

“We would like to thank OEP for their unwavering support and exceptional strategic guidance. Their partnership has enabled us to achieve transformational growth and to establish ourselves as a next-generation customer experience solutions provider,” said Chad Carlson, CEO of ResultsCX. “ResultsCX has set the standard for using data-driven insights to create customer experiences that build brands and deliver high ROIs.”

Dechert LLP served as legal counsel for ResultsCX and OEP.