One Equity Partners to make 5x its money on sale of OneLink

The New York PE firm will achieve a nearly 65% gross IRR with the sale of the BPO solutions provider.

One Equity Partners is set to make approximately 5 times its investment with the sale of OneLink Holdings, a provider of business process outsourcing and customer relationship solutions, a source familiar with the deal told PE Hub.  

After a four-year hold, the New York firm on Tuesday announced the sale of OneLink to Webhelp, a global provider of customer experience and business solutions. The transaction is expected to close before Q4 2021, according to the announcement.  

With the exit, OEP will achieve a nearly 65 percent gross IRR, the source added. 

OneLink provides digitally enabled customer experience, automation, and other technology services to leading North American and Latin American businesses.  

OneLink operates 17 centers in Mexico, El Salvador, Nicaragua, Guatemala, Colombia and Brazil and employs over 14,000 people. The company now handles more than 40 million customer interactions per year. 

OEP invested in the company in December 2017 and worked closely with management to drive outsized growth, primarily through organic growth initiatives. Under OEP’s ownership, OneLink expanded its nearshore delivery footprint in Latin America and significantly grew its US and Latin American customer base.  

As a result of these initiatives, OneLink’s EBITDA more than tripled under the private equity firm’s ownership.

OEP is a mid-market private equity firm focused on the industrial, healthcare and technology sectors in North America and Europe. OEP, founded in 2001, spun out of JP Morgan in 2015.