Pamlico Capital-backed Silverline acquires Shift CRM

Silverline has acquired Shift CRM, a Toronto-based company specializing in building solutions on the Salesforce platform for media and entertainment organizations.

Silverline has acquired Shift CRM, a Toronto-based company specializing in building solutions on the Salesforce platform for media and entertainment organizations. No financial terms were disclosed. Silverline, a New York-based digital transformation consultancy, has been backed by Pamlico Capital since 2018.

PRESS RELEASE

NEW YORK, July 7, 2021 /PRNewswire/ — Silverline, a digital transformation consultancy headquartered in New York City, has acquired Shift CRM, a Toronto-based company specializing in building solutions on the Salesforce platform for Media and Entertainment organizations. Financial terms of the transaction were not disclosed.

The addition of Shift CRM reinforces Silverline’s commitment to using deep industry expertise to create unique solutions on the Salesforce platform and Salesforce Media Cloud that enable client success. Shift CRM’s extensive knowledge of the media and entertainment industry will complement Silverline’s decade-long expertise in serving the financial services and healthcare industries. Together with Shift CRM, Silverline will remain at the forefront of delivering industry-focused solutions underpinned by cloud strategy, digital transformation consulting, and managed services capabilities. The combined company will operate under the Silverline brand.

“Bringing together our firms, which were both founded as industry-focused Salesforce consultancies, creates a powerful combination,” said Gireesh Sonnad, Silverline Co-Founder and CEO. “We have long admired the Shift team and their success in the media and entertainment industry. Together, our talent, domain expertise, and geographic reach will position us as the clear leader in the media and entertainment, financial services, and healthcare industries to enable robust growth as we expand our reach and deepen our impact.”

“We are thrilled to join forces with Silverline, who has a reputation for innovation and industry across the Salesforce ecosystem,” said Jonathon Millman, President, CEO and Founder of Shift CRM, who will join Silverline and lead its media and entertainment activities. “Our firms’ shared commitment to driving client success by applying technical and industry expertise made this a natural fit. We are excited to accelerate our already strong growth with the support of Silverline.”

“We are pleased to be able to continue supporting Silverline and their newly expanded team as they build an industry-leading Salesforce-focused digital transformation firm,” said Andrew Tindel, Principal, Pamlico Capital. “Leading organizations are now even more aware of the opportunity to use digital transformation to create competitive advantage, and Silverline is well-positioned to be a partner of choice.”

“Our partners are a driving force of our growth, and the addition of Shift CRM to Silverline’s industry-first Salesforce business will provide even more value for their customers’ digital transformations,” said Tyler Prince, Executive Vice President, Worldwide Alliances and Channels, Salesforce. “The combination of both companies’ deep rooted industry experiences will help organizations more effectively service their clients with innovative, flexible solutions.”

The acquisition of Shift CRM is another significant milestone for Silverline in its emergence as a global digital transformation provider. In May 2021, the firm partnered with Adapta Technologies to create Silverline Central America, and the New York based firm now has over 450 resources across the United States, Canada, India, El Salvador, and Ukraine.

About Silverline
Silverline creates rewarding experiences for our team, our clients, and the world we live in. We tailor digital transformation solutions to meet your specific needs by leveraging insights acquired through 10+ years in the business and thousands of engagements along with real-world expertise gained across Financial Services, Healthcare, and Media and Entertainment industries. From strategic planning and implementation to managed services, we guide clients through every phase of their journey, enabling continuous value with the Salesforce platform. We also offer CalendarAnything, a popular scheduling application on the AppExchange, as well as industry-proven accelerators. For more information visit: https://silverlinecrm.com/

About Shift CRM
Shift is a Salesforce consulting partner with more than 10 years of experience implementing, configuring, and re-envisioning the world’s #1 sales and service platform. We focus on Media and Agencies and obsess about our customer success. We also offer a range of solutions from Strategic Advisory, Implementations and Managed Services designed to provide the right partnership our customers need. Headquartered in Toronto, Canada, with a local presence in Vancouver and New York, we provide both remote and onsite service to our global client list. For more information visit: https://shiftcrm.com/