Interactions Corporation, provider of natural, conversational automated systems for customer care, has appointed David Parkinson has chief operating officer. Parkinson, who brings more than 25 years of executive experience, will be responsible for end-to-end client relationships, which includes professional services, sales, and client relations. Interactions Corporation is backed by Sigma Partners, North Hill Ventures, Cross Atlantic Capital Partners and Updata Partners.
Interactions Corporation, provider of the most natural, conversational automated systems for customer care, announced today that David Parkinson has joined the company as Chief Operating Officer. Parkinson, who brings more than 25 years of executive experience, will be responsible for end-to-end client relationships, which includes professional services, sales, and client relations.
“Dave’s impressive track record and a strong ability to lead customer-focused organizations will prove to advance Interactions’ position in the market,” said Interactions’ CEO Mike Iacobucci. “Dave has the character and insight to develop long-term valuable relationships with our customers, which is the cornerstone of our culture and integral to the future success of the business.”
Parkinson most recently served as Executive Vice President of the America’s for Trustwave, a leader in on-demand data security and payment card industry compliance management solutions to businesses and organizations throughout the world.
Prior to Trustwave, Parkinson served as President and CEO of Vericept Corporation, the leading provider of comprehensive compliance and content control solutions. Parkinson joined Vericept in 2005 and served as CEO until 2009, at which point the company was acquired by Trustwave. Prior to Vericept, Parkinson served as an Executive in Residence at Sigma Partners from 2002 to 2005, where he assumed the CEO position in Sigma’s portfolio companies to provide either transition or permanent leadership.
“Interactions’ innovative technology, strong company culture, and total dedication to customer success is unparalleled in the industry,” said Parkinson. “I welcome the opportunity to build upon Interactions’ success while helping the company maximize its potential.”
Parkinson began his high tech career at Cullinet Software, which was the first independent software company listed on the NYSE. He then served as Chief Financial Officer at Phoenix Technologies, a Sigma Partners portfolio company. After Phoenix went public in 1988, Parkinson co-founded SystemSoft Corporation, which had a successful IPO in 1995. In 1993, Parkinson joined Boston Consulting Group where, as Corporate Controller, he was responsible for worldwide financial and treasury operations. 1998, he was promoted to Partner, Director, and Chief Financial Officer. Following Boston Consulting Group, Parkinson served as CEO of Books 24X7 which was acquired by Skillsoft in 2001, a leading SaaS provider of on-demand training and e-learning solutions for global enterprises, government and education agencies, and small to medium-sized businesses.
Interactions Corporation enables companies to more effectively interact with their customers. Our patented technology for automated voice and other interactive systems delivers an unprecedented level of understanding that engages customers in a productive, natural conversation. The company serves a growing customer roster of industry-leading brands from its corporate headquarters near Boston, Mass., with additional facilities in Indiana and Texas.