Payvment Joins Ecwid

The Payvment team is joining a new company and the Payvment platform will be shut down on February 28th. As part of the transition, customers will have one month to transfer business to Ecwid. Ecwid is a social commerce business with over 200,000 sellers in 174 countries and a Facebook application very similar to Payvment.

ANNOUNCEMENT

Important changes at Payvment
The Payvment team is joining a new company and the Payvment platform will be shut down on February 28th.

As part of this transition, you will have one month to transfer your store to Ecwid, which will allow you to continue selling on Facebook. Ecwid is a global leader in Social Commerce with over 200,000 sellers in 174 countries and a robust Facebook application very similar to Payvment.

Questions? Here are the most common ones about the transition with answers below:

General

What will happen to my store? What about Lish?
Payvment and Lish stores and the Payvment Dashboard will be active through February 28th. On March 1, the service will shut down. Stores will stop operating and you will no longer have access to your Dashboard.

Data and Information

I want to keep selling on Facebook. Can I transfer my store to a different platform?
Yes! We have partnered with leading e-commerce company Ecwid to transfer your store seamlessly to their platform, where you can continue selling on Facebook. It takes just one click from your dashboard. Learn more here

I want to save my product listings. How do I do that?
You can transfer your product listings to Ecwid to continue selling on Facebook (and elsewhere). Just click the “Transfer my account” button at https://my.payvment.com

Can I save my order information?
You can download a CSV of your order information: click the “Export to CSV” button in the top right of the “Orders” tab in your Dashboard and you will get a file with order details, customer contact information, and other details.

What will happen to my account data once Payvment ceases operations?
Your product listings, product images, and order information will be deleted on March 1, 2013. Please transfer your account to Ecwid from your dashboard before February 28th to preserve your data.

Can I download my product images?
No, but these will be transferred to Ecwid when you transfer your store to their platform.

What will happen to my email address and account information?
Your address will not be given to any third party without your permission. If you elect to transfer your store to Ecwid, you will be sharing your email address, account information, and store data and settings with Ecwid. We will not share any stored credit card information as part of the transfer.

How can I delete my account permanently?
Click on the “Delete Account” button on the home page of your dashboard.

Buying and Selling

Can I continue to add new products and promotions?
We have disabled the ability to add new products, new promotions, new deals, and new Facebook ads. You can still edit your existing products until February 28.

Can customers still shop in my store? For how long?
Yes, stores on both Facebook and Lish are still active and will be fully operational until February 14th. This gives time for you to collect and fulfill final orders before the platform shuts down on February 28.

So what happens after February 14th? Does my store disappear?
No, stores will still be available, but the “Buy” button will no longer function.

When will Lish and Payvment stores be shut down?
All stores will cease operation up on March 1, 2013. After that time, any links to your store or products will redirect to www.payvment.com.

Marketing Tools: Posts, Deals, Weekly Deals, Facebook Ads

Can I still create new promotions for my products and deals?
No. No new promotions can be created from your Payvment Dashboard.

Can I offer Weekly Deals?
The last Weekly Deal period is January 28-February 1, so new Weekly Deal creation is no longer possible.

Can I still buy Facebook Ads with Payvment? What if I have existing scheduled ads?
You can no longer purchase Facebook Ads using Payvment. All existing ads will be honored and will run on Facebook. They will continue to send customers to your store, where they will be able to purchase products. No ads will run after February 14th, when the “Buy” button will be turned off.

Payvment Premium

My subscription just renewed or I just subscribed. Can I have a refund?
You will continue to have Premium features through the end of February, regardless of when your subscription is supposed to renew and you will not be charged again. We will not issue refunds to monthly subscribers for this time period.

I signed up for Payvment Premium Yearly last week/month/etc. Can I have my money back?
Yes. We will refund all Premium yearly subscribers on a prorated basis automatically. Contact us at support@payvment.com with subject line Premium if you have questions.