PE-backed Accruent hires new COO

Accruent, which is backed by TA Associates and Vista Equity Partners, said Wednesday that it has hired Wayne Roberts as its chief operating officer. Previously, Roberts worked at Rackspace. Headquartered in Austin, Accruent is a provider of real estate and facilities management solutions.


AUSTIN, TX–(Marketwired – Apr 23, 2014) – Accruent, the leader in real estate and facilities management solutions, today announced that Wayne Roberts has joined the company as its chief operating officer (COO).
In this newly created position, Wayne will lead Accruent’s professional services, customer support, engineering, IT operations and human resource teams.
“We’re very excited to welcome Wayne as the newest member of our leadership team,” said Accruent chief executive officer Mark Friedman. “He has deep understanding of IT services and real estate, and firsthand experience leading the development of one of the most respected companies in the cloud space.”
Wayne brings with him over 27 years of experience in consulting, professional services, support and operations. At Rackspace, Wayne served in a variety of senior roles including senior vice president of Enterprise Fanatical Support at Rackspace. During his tenure, both revenue and head count tripled while he led teams with as many as 1,200 “Rackers” that provide world class cloud support to their customers. Wayne also led operations and implementation teams and served as the global head of human resources for two years. While leading HR, Wayne helped the company acquire top talent to succeed in toe-to-toe competition with cloud industry leaders.
Prior to Rackspace, Wayne led professional services teams at Dell and Accenture, and worked in commercial real estate for six years at Trammel Crow. He received his BBA in Business Analysis and Research and his MBA in Finance from Texas A&M University.
“I see an even bigger opportunity for Accruent to build on the world-class operations that the company has established. I’m thrilled to bring my family back to Austin and to join the team,” said new COO Wayne Roberts.
Over the last four years, Accruent has advanced its market leadership by completing four strategic acquisitions to become the largest independent provider of real estate and facilities software. The customer base has increased from 400 to over 1,200 customers and the company hit over 400 employees in early 2014. This growth and success led to the company’s recent investment from TA Associates, a leading global growth private equity firm.
“Wayne is joining as Accruent’s first COO as we establish ourselves as the leader in the new cloud era of real estate and facilities software. Wayne is the ideal executive to lead our operations team through this next chapter of growth,” said Friedman.
About Accruent
Accruent helps real estate and facilities leaders deliver long-term, world class operational and financial performance through purpose-built industry suites that deliver greater customer value. Accruent’s six product brands, Accruent, FAMIS, Siterra, 360Facility, Evoco and Expesite are used by more than 1,200 leading organizations in 120 countries, including 40% of the Top 100 Retailers, 20% of the Fortune 500, 100 leading universities, all of the Top 4 U.S. wireless carriers, and leading service providers managing more than 1.5 billion square feet of property. Founded in 1995, Accruent is headquartered in Austin, Texas, with offices in Santa Monica, California; Evanston, Illinois; Columbus, Ohio; Calgary, Alberta, Canada; and Hong Kong. For more information, visit