RLJ Equity Partners-backed ERC names new CFO

Enhanced Recovery Company, a portfolio company of RLJ Equity Partners, has named Michael Harrison as chief financial officer. Previously, Harrison served as CFO of Convergent Resources Holdings in Atlanta. Headquartered in Jacksonville, Florida, ERC is a customer experience management firm.


JACKSONVILLE, Fla., Oct. 24, 2013 /PRNewswire/ — Mark Thompson and Kirk Moquin, Co-CEOs are pleased to announce the appointment of Mr. Michael Harrison as the Company’s Chief Financial Officer (CFO). Mike is a seasoned finance executive with over 25 years industry experience with 18 years working in the business process outsourcing industry. Mike was previously CFO of Convergent Resources Holdings in Atlanta, where he partnered with a private equity firm to acquire and integrate the Convergent family of companies. Prior to Convergent Resources Holdings, Mike was vice president of finance with two divisions of West Corporation and a senior audit manager at Deloitte & Touche.
“I’m excited to step into this role and look forward to working closely with Mark and Kirk, Marty Sarim, President/COO, the ERC management team and RLJ Equity Partners,” Mike said. “The ERC team has built a world-class customer experience management team and infrastructure with premier clients.
Mark Thompson commented that, “We’re very fortunate to welcome Mike to our organization. Mike will be focused on driving shareholder value through disciplined cost and performance management, expanding service offerings through acquisitions and organic growth and effectively integrating and leveraging ERC’s numerous assets.”
“We’re excited to have Mike aboard and we look forward to the many contributions that he will make to our organization in the areas of improving and expanding profitability and expense tracking/management, upgrading our financial reporting and providing his vast experience in integrating and effectively leveraging acquisitions,” said Marty Sarim.
Headquartered in Jacksonville, Florida, Enhanced Recovery Company, LLC is a Customer Experience Management firm that has emerged as a leader in the Accounts Receivable Management Industry. Combined with two other branch offices in Orange Park, Florida and Waycross, Georgia, and one international branch office in India, ERC provides collection services to an extremely diversified list of clients encompassing a broad range of asset classes and account segment types. With significant scalability in the areas of facility and data resources, ERC is able to accommodate growth without putting undue strain on its infrastructure. ERC is managed by an elite group of executives that bring extensive industry experience, as well as their vision and innovation, to create a company that separates itself from the competition. For more information, please visit www.erccollections.com.
ERC announced it acquired TMone, LLC, a rapidly growing and widely recognized leader in the Business Process Outsourcing (“BPO”) space. The acquisition positions ERC to deliver next-generation Customer Experience Management (“CEM”), providing clients with access to best in class Customer Relationship Management (“CRM”) and ARM services. The transaction closed on August 2013, and represents the second add-on acquisition for ERC.
TMone, LLC (pronounced T-M-one) is a leading call center business process outsourcing firm specializing in Customer Relationship Management, technology Integration, inside sales and customer service enterprise solutions. TMone has been listed as one of Corridor Business Journal’s Fastest Growing Companies four years in row and one of Inc. Magazine’s Fastest Growing Private Companies in America seven years in a row. Headquartered in Iowa City, Iowa, TMone has additional service delivery facilities in Des Moines, Iowa, Dakota Dunes, South Dakota and Spearfish, South Dakota. For further information, please visit www.TMone.com.