Continuum Global Solutions LLC, which is backed by Skyview Capital LLC, has acquired Brooklyn, New York-based King TeleServices, a provider of contact center services. The seller was AST Financial. No financial terms were disclosed.
LOS ANGELES, CA (April 16, 2019) – Global private investment firm Skyview Capital, LLC (www.skyviewcapital.com) has added to its Continuum Global Solutions Contact Center platform with the acquisition of Brooklyn, NY-based King TeleServices from AST Financial. Terms were not disclosed.
Continuum Global Solutions, LLC (www.continuumgbl.com) is an omni-channel contact center platform with more than 15,000 employees in 15 countries worldwide comprising customer care assets recently acquired from Conduent Incorporated (NYSE: CNDT). King TeleServices will operate as a separate subsidiary under Continuum Global Solutions.
A long-term provider of state-of-the-art contact center services to enterprise and local government customers throughout the United States, King Teleservices employs over 300 trained professionals delivering high quality customer care services 24/7. In addition to such prestigious corporate clients as Publisher’s Clearing House, King maintains a long-standing relationship with the City of New York. King provides services to NYC311, which delivers access to non-emergency City services and information about City government programs to residents.
Beyond contributing incremental revenue and EBITDA to the Continuum Global Solutions call center platform, the King TeleServices acquisition provides an entrée into working with government entities and municipalities. While Continuum Global Solutions will continue to service Fortune 500 corporate clients, King TeleServices will concentrate on the municipal sector.
“We are excited to announce this acquisition, and we are looking to forward to growing the relationship with the City of New York,” said Alex Soltani, Chairman and CEO of Skyview Capital. “Millions of residents in New York City rely on 3-1-1, and we are proud to support this essential public service. By having Continuum and King in our Skyview Portfolio, we can leverage the best call center technologies to serve the call center needs of both corporate and municipal customers.”
Jerry Kinnick, President of Continuum Global Solutions said: “We are excited to have King TeleServices join Continuum. They have a keen understanding of how to successfully serve the government and municipal sectors. We look forward to sharing best practices between Continuum and King that will further benefit our current and future clients.”
“We see a lot of opportunity to make investments in new technology that improves call efficiency and accuracy” said Rick Bigelow, Senior Vice President of Skyview Capital. “We are eager to work with King’s current management team to implement a go-to-market strategy focused on both organic and inorganic growth.”
“While King Teleservices has been an important part of our company for many years, this acquisition represents a positive next step in its evolution. As part of Continuum, King can deepen its work in the municipal sector, while AST can focus on its core businesses, including tech-enabled ownership data management and advisory services,” said Marty Flanigan, President & CEO, AST.
“Skyview has the vision and operational experience to grow King into a major call center services provider” said Rajesh Bajaj, President of King TeleServices.
About Skyview Capital, LLC
Skyview Capital, LLC is a global private investment firm headquartered in Los Angeles, California, that specializes in the acquisition and management of mission critical enterprises in the areas of technology, telecommunications, business services and niche manufacturing. By leveraging its operational capabilities and financial acumen, Skyview systematically enhances the long-term sustainable value of the businesses it acquires. The Los Angeles Business Journal recently recognized Skyview as one of the top 25 private equity firms in Los Angeles. To date, Skyview has successfully completed over 25 transactions within its target market verticals. For further information, please visit www.skyviewcapital.com.
About King Teleservices, LLC
King TeleServices is a leading call center business based in Brooklyn, NY. King has a team of over 300 professionals, providing 311 and other call center services to corporate and municipal clients in the United States. King Teleservices is a subsidiary of Continuum Global Solutions, LLC. More information can be found at https://www.continuumgbl.com/king-teleservices.
About Continuum Global Solutions, LLC
Continuum Global Solutions “CGS” customer care services and call centers have been embraced by top companies worldwide. The company’s Fortune-500 clients rely on its vast expertise in customer care management. CGS customer care and call center solutions leverage world class voice, chat, email, and social technologies. Continuum has more than 15,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com .