Alpine Investors has made an investment in Hartford, Connecticut-based Ten Digit Communications LLC, a provider of a mobile-first engagement platform. No financial terms were disclosed.
HARTFORD, Conn.–(BUSINESS WIRE)–TEN DIGIT Communications LLC (“TDC” or “TEN DIGIT”) the developer of TDC Bridge® Intelligent Messaging Platform for Enterprises, today announced that Alpine Investors has invested in TDC. Alpine intends to integrate TEN DIGIT’s advanced messaging platform with Virtual Hold Technology, (VHT), a previously acquired entity. Gary Brandt, CEO and Founder of TEN DIGIT, is appointed as Special Advisor to Alpine and VHT and will also act as reseller of the integrated messaging platform.
TEN DIGIT offers a patented mobile-first engagement platform for real time, two-way conversations between business teams and the people they support. Without requiring the installation of any mobile application, TEN DIGIT uses the four standard smartphone features such as SMS, voice, mobile browsing and camera to deliver pleasing, efficient and personal mobile conversations between organizations and their customers.
“We have created a proprietary platform to deliver better customer experiences by connecting customers who are on-the-go to organizations in real-time through their smartphones,” said Gary Brandt, President and CEO. “Alpine Investor’s people-first approach and VHT’s commitment to provide a callback and messaging option based upon the customer’s channel of choice, resonates with us and makes this investment exciting for the call center industry,” said Brandt.
“The market for customer experience technology is rapidly growing as more organizations recognize its strategic role in satisfying and retaining consumers,” says Matt DiMaria, CEO of VHT. “We are very excited by the opportunity to introduce messaging to the market leading voice callback experience VHT currently enables for many of the world’s leading brands.”
About Alpine Investors
Alpine is a people-driven private equity firm committed to building enduring companies by working with, learning from and developing exceptional people. Alpine specializes in middle-market companies in the software and services industries. Its PeopleFirst™ strategy includes a CEO-in-Training™ and CEO-in-Residence program where Alpine recruits and places high caliber executives into companies as part of the transaction. This provides a distinct solution for situations where additional or new management is desired post-transaction. For more information, visit http://www.alpineinvestors.com/.
About TEN DIGIT
Based in Hartford, CT, TEN DIGIT Communications, LLC, enables businesses to meet customers where they are through its patented TDC BRIDGE® Intelligent Messaging PlatformTM. TEN DIGIT’s easy-to-deploy platform allows business phone lines to work like consumer smartphones. Agents use calls, text, link sharing and photos for conversations that are comfortable, convenient and productive. Now customers can talk to businesses as easily as they talk to friends. Companies reduce cost, increase revenue and bridge an important gap between smartphone users and legacy contact centers. The result: Great conversations, better outcomes, and the best relationships.
At VHT we enable our customers to keep the promises they make to their customers, creating lasting brand loyalty. As the leading provider of callback software and services VHT enables over 300 of the world’s leading companies to increase their Net Promoter Scores with hundreds of millions of consumers and to realize $225 million in annual infrastructure cost savings. To learn more about how VHT can help transform how you serve your customers, visit http://www.vhtcx.com or email firstname.lastname@example.org.