Alpine Investors sells callback technology provider Mindful to Medallia

Medallia is a provider of customer and employee solutions.

  • Alpine acquired Mindful, then known as Virtual Hold Technology, in 2018 and appointed Matt DiMaria as president and CEO
  • Alpine invests in the software and services industries
  • Mindful was founded in 1995

Alpine Investors has sold Akron, Ohio-based Mindful, a provider of callback technology for top brands, to Medallia. No financial terms were disclosed.

Medallia is a provider of customer and employee solutions.

Alpine acquired Mindful, then known as Virtual Hold Technology, in 2018 and appointed Matt DiMaria as president and CEO.

“Matt and the Mindful team have built a remarkable product, business, and culture,” said Haley Beck, a principal at Alpine Investors, in a statement. “Mindful’s leadership, market-leading solutions, and adoption of Alpine’s PeopleFirst philosophy and software playbook, have led to their notable success. We are excited to see Mindful’s growth continue as a result of its partnership with Medallia.”

Alpine invests in the software and services industries. Alpine is currently investing out of its over $2.25 billion eighth fund.

Mindful was founded in 1995, originally to provide patented technology for large contact centers to automate intelligent callbacks that turns customer hold time into free time.