CareCloud Announces New Hire

CareCloud said on Monday that it has named Tom Cady as its new vice president of professional services. In this position, Cady will manage the company’s client implementation and training teams. CareCloud, which was backed by Intel Capital and Norwest Venture Partners, is a Boston-based provider of cloud-based solutions.


BOSTON–(BUSINESS WIRE)–CareCloud, a leading provider of cloud-based practice management, electronic health records (EHR), and medical billing software and services, today announced that the Company has hired Tom Cady as its new Vice President of Professional Services. Mr. Cady will be responsible for managing CareCloud’s client implementation and training teams – an essential pillar in powering the Company’s more than 100% year-over-year revenue growth while continuing to enhance customer experience and success. Mr. Cady brings close to 30 years of executive management experience in consulting and professional services, sales and client service in the healthcare industry. He joins CareCloud as a member of its senior leadership team and will report to Albert Santalo, CareCloud’s Chairman and CEO, and will be based in the Company’s Boston office.
“Tom is quite simply the very best professional services executive in the healthcare IT industry and I could not be more thrilled to have him join CareCloud as we continue to scale our national cloud-based platform and streamline the way medical groups leverage our applications and services,” said Mr. Santalo. “The onboarding of clients onto our platform and subsequent training efforts is often the first and most important interaction any client experiences, setting the tone for the long-term relationship. Making sure we have the industry’s very best professional service capabilities and leadership is critical for us continuing to achieve such high client retention, satisfaction, and consistent revenue growth.”
“I have had the privilege to work with some amazing organizations and individuals throughout my time in the healthcare technology industry, while also being part of truly disruptive business models along the way,” said Mr. Cady. “Given the challenges facing the industry, it’s clear that cloud-based technologies are the logical option for helping medical practices optimize their financial and clinical operations. CareCloud, with its modern design, architecture, and workflow automation stands to disrupt how physicians and their staff use technology and I am excited to join such a vibrant and innovative culture.”
Mr. Cady joined CareCloud from athenahealth, Inc. (Nasdaq: ATHN), a provider of web-based software and services to medical groups, holding numerous executive positions over his eleven years at the company. During the last half of his tenure at athenahealth, Mr. Cady led the growth and scaling of the professional services department. Under his leadership, the organization grew in both staff and annual revenue implemented by over 500%. From 2002 to 2007, Mr. Cady also served as the athenahealth’s Regional Vice President of Sales. He was a key member of the sales leadership team that drove the Company’s revenue growth from $8 million to $117 million.
Prior to athenahealth, Mr. Cady spent more than seventeen years at IDX Corporation, a provider of software solutions for integrated healthcare delivery systems, group practices, and managed care organizations, that was purchased by GE Healthcare in 2006. During his tenure at IDX, Tom led the implementation organization of the company’s largest division and also built and expanded the company’s consulting practice into a $20 million business unit.
Mr. Cady holds a BS in Management from Bentley University.
About CareCloud
CareCloud is a leading provider of cloud-based practice management, electronic health record (EHR) and medical billing software and services for medical groups. The company’s products are connecting providers to one another – and to their patients – through a fully integrated digital healthcare ecosystem that can be accessed on any browser or device.
CareCloud is helping thousands of providers increase collections, streamline operations and improve patient care in more than 45 states. The company received over $20 million in Series A funding from Intel Capital and Norwest Venture Partners in 2011. To learn more about CareCloud, please visit