PE-backed ARCOS buys Macrosoft’s utility services division

ARCOS, a portfolio company of The Riverside Company, has acquired Macrosoft’s utility services unit. No financial terms were disclosed.


ARCOS has acquired the utility services division of Macrosoft. The division’s product lines include Resources on-Demand (RoD) software, the weather and utility news portal called, and software development services for the utility industry. ARCOS is a portfolio company of The Riverside Company.

ARCOS provides SaaS-based resource management solutions to the utility industry that automate crew assembly and resource management for greater efficiency and effectiveness both during outages and in day-to-day operations. ARCOS serves more than 130 utilities, including America’s 25 largest electric and gas utilities.

Macrosoft’s Resources on-Demand software tracks and supports logistics requests during large-scale restoration events. ARCOS will draw from the features and functionality of RoD to aid utility managers who want to more efficiently link crews with the equipment, lodging and other logistics needed for daily work and service restoration in the wake of major events. ARCOS intends to leverage features and functionality from Resources on-Demand and ARCOS Crew Manager to provide enhanced capabilities to customers.

“These product lines complement ARCOS’s comprehensive offerings,” said Riverside Managing Partner Loren Schlachet. “ARCOS is a one-stop-shop for utilities to manage daily operations and emergency events requiring internal and external resources.”

The new offerings will help ARCOS serve more customers, enhance cross-selling opportunities and improve its product suite.

“We’re excited about building on the strong offerings of ARCOS’s Crew Manager product,” said Partner Joe Manning. “This combination will further enhance ARCOS’s compelling offering to electric, gas, and water utilities of all sizes. It also provides significant benefits to utility customers, which benefit via quicker response and power restoration timelines.”

Working with Schlachet and Manning on the deal were Associate Blake Tokheim, Senior Operating Partner Dave Tiley and Finance Director Ross Fuller.