Silverfleet Capital buys Competence Call Center Holding from Ardian

Silverfleet Capital has agreed to buy Competence Call Center Holding from Ardian. Completion is subject to obtaining competition clearance. The parties have agreed not to disclose the purchase price and other details of the transaction.


Silverfleet Capital, the European private equity firm has agreed to buy Competence Call Center Holding GmbH (“CCC”), one of Europe’s leading call centre operators, from Ardian. Completion is subject to obtaining competition clearance. The parties have agreed not to disclose the purchase price and other details of the transaction. Silverfleet Capital and management’s plans are to develop the business organically in existing markets and through selected acquisitions with an emphasis on international expansion.

Founded in Austria in 1998, CCC today employs more than 4,500 staff, offers services in 28 languages and has handled several hundred million customer contacts since its foundation. CCC currently operates out of 11 locations in 7 countries; Austria, France, Germany, Romania, Switzerland, Slovakia and Turkey and has a market leading position in German speaking Europe. CCC has a comprehensive service offering including incoming & outgoing calls, e-mail, fax and letter correspondence, live chat, social media and other digital services. For 2014, CCC plans to generate more than €100m of revenues.

Guido May, the Silverfleet Capital partner responsible for German speaking Europe, who led the investment commented: “CCC is an extremely high quality business with an excellent management team that is completely dedicated to delivering the best call centre experience to their partners. They are industry experts in building and maintaining personalised relationships between world famous consumer brands and their consumers. We look forward to supporting their continued growth and the development of the business across Europe.”

Christian Legat, Chief Executive Officer of CCC commented: “We are excited about the next stage of our company’s growth and I am confident that Silverfleet is the ideal partner to support CCC´s goals and visions. They fully understand and back our customer centric approach, as they have investments in multiple geographies and customer facing industries across Europe. We look forward to a mutually beneficial and prosperous partnership.”

Silverfleet Capital has significant experience of investing in Companies operating in the services sector across Europe. Current and previous service sector investments include: Ipes, the Guernsey based fund administrators; TMF, the outsourced company administrators based in Holland; Astron, the UK based document BPO business and Orizon, the German temporary labour provider.

The Silverfleet Capital team that worked on the transaction also included Joachim Braun, Andreas Holtschneider, Klaus Maurer and Falko Westphalen, who are based in Silverfleet Capital’s Munich office.

Silverfleet Capital was advised by Blue Corporate Finance (corporate finance), Clifford Chance (legal) and Sherman & Sterling (banking legal), PwC (financial & tax), Oliver Wyman (commercial), n+1 (debt advisory) and Willis (insurance). Bank financing will be provided by Bank of Ireland and DZ Bank.

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For further information please contact Equity Dynamics:
Emily Weston Direct Line: +44 (0) 203 651 2153/ Mobile: +44 (0) 7825 326 442
Corinna Osborne Direct Line: + 44 (0) 208 948 2771/ Mobile: +44 (0) 7825 326 440

Notes to editors:

Competence Call Center (“CCC”)
CCC is a full service provider of customer care and technical support call centres in seven European countries offering services in 28 languages for clients across different industries, with a strong focus on E-Commerce, including online-retail, travel, consumer goods and financial services. Clients include reputable high-growth B2B and B2C companies, such as Samsung as well as Germany’s second largest airline Air Berlin. CCC’s core competencies are voice services, digital services (social media, live chat) as well as written communication (mail/fax/letter correspondence).
CCC offers its clients a highly flexible combination of on-shore and off-shore solutions. Founded in Vienna in 1998 by Thomas Kloibhofer, CCC expanded into Germany in 2001 with its first location in Berlin. This was followed by a rapid expansion of capacity in all locations driven by strong demand for high quality services from both existing and new customers. In 2005, CCC established a presence in Zurich (Switzerland). New sites were then opened in Bratislava (Slovakia) in 2006, Bucharest (Romania) and Leipzig (Germany) in 2007, Istanbul (Turkey) in 2008 and additional sites were opened in Germany more recently. In 2012, CCC entered the French market with a site in Paris.

Silverfleet Capital
Silverfleet Capital has been an active European mid-market private equity investor for more than 25 years. Silverfleet Capital works with the management teams of their investee companies to realise “buy to build” strategies. This means working with companies to create value by accelerating their growth through investment for example in new products, production capacity or people, or rolling out successful retail formats or through making follow-on acquisitions also known as Buy & Build.
Silverfleet Capital has a consistently strong investment track record. Notable exits include TMF, the global independent administrators (6.1x cost), Phadia, the world’s leading allergy diagnostics company (4.8x cost), Histoire d’Or, the European jewellery retailer (3.0x cost), Sterigenics International Inc and European Dental Partners.

Below is a list of recent investments that Silverfleet Capital has made:
Company Name Business Location of H.Q. Date Closed
Ipes Fund administrator and service provider Channel Islands August 2013
Cimbria Seed & grain processing equipment manufacturer Denmark April 2013
La Fée Maraboutée Wholesaler & retailer of women’s fashion France December 2012
Aesica Pharmaceutical contract manufacturer U.K. October 2011
Office Footwear retailer U.K. December 2010
Creatrade On-line retailer of fashion, lifestyle and promotional products Germany November 2010
Kalle Artificial sausage casings manufacturer Germany September 2009

Silverfleet Capital manages approximately €1 billion and has offices in London, Paris, Munich and Chicago. This office network enables Silverfleet Capital to execute complex, multi-jurisdictional investments as well as to support investee companies with both domestic and international buy and build strategies. Its portfolio has made approximately 110 follow-on acquisitions since 2000.