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Freker Named CEO of First Advantage

Jack Freker was named CEO of First Advantage, which is backed by Symphony Technology Group. Freker succeeds interim CEO Andy Macdonald, who will become the CEO of an STG portfolio company focused on e-discovery and legal process outsourcing services. Macdonald will also be a director of First Advantage.


First Advantage, a Symphony Technology Group (STG) company and a leading provider of talent acquisition solutions, today announced the appointment of Jack Freker to the position of CEO of First Advantage. Freker succeeds interim CEO Andy Macdonald, who will become the CEO of a newly created STG portfolio company focused on providing e-discovery and legal process outsourcing (LPO) services. Macdonald will stay on as a director of First Advantage.

“The appointment of Jack Freker as First Advantage’s chief executive officer marks a milestone in the evolution of First Advantage,” said William Chisholm, managing director of Symphony Technology Group. “Jack’s 20-plus-year track record of profitable growth and success in leading prominent technology-enabled global business services organizations makes him uniquely qualified to lead First Advantage to the next level in today’s strategically critical talent acquisition industry.”

Prior to First Advantage, Freker was president and chief operating officer of Zenta, a leading global provider of technology-driven sophisticated Business Process Outsourcing (BPO) solutions that was recently acquired by Accenture. Freker also served as president and CEO of Oblicore, a global provider of service level automation software and services to clients throughout Asia Pac, Europe and North America. Prior to his position at Oblicore, Freker spent 13 years at Convergys, where he was president of the Customer Management Group, the leading global call center organization where he was instrumental in growing the firm from $50 million to $1.6 billion in revenue. Freker began his career at Procter and Gamble and is a graduate of Princeton University.

“I am very excited to join First Advantage. This is the only firm in the talent acquisition industry to offer the powerful combination of a truly international presence, differentiated technology and analytics, best-in-class processes, extraordinary talent and exceptional client relationships,” said Freker. “Background screening, talent acquisition, assessments, onboarding, tax credits and employment incentives are strategically critical for the strength and performance of all organizations, and First Advantage is uniquely positioned to provide the right blend of efficiency, accuracy, quality, cost and consistency around the globe. I look forward to working with the worldwide network of First Advantage employees, clients and partners in addressing the customized solutions required to meet the mission critical talent needs and issues facing our clients and the industries where they compete.”


First Advantage combines domain expertise, technology solutions and data to create proprietary products and services that organizations worldwide use to make smarter business decisions. First Advantage is a leading provider of talent acquisition solutions including employment background screening, occupational health services, recruiting solutions, skills and behavioral assessments and business tax consulting services. First Advantage is headquartered in St. Petersburg, FL and has offices throughout North America, Europe and Asia. More information about First Advantage can be found at


Symphony Technology Group (STG) is a strategic private equity firm with the mission of investing in and building great software and services companies. In addition to capital, STG provides transformation expertise to enable its companies to deliver maximum value to their clients, to drive growth through innovation, to retain and attract the best talent and to achieve best in class business performance. STG’s current portfolio consists of 14 global companies. For more information visit